Privacy Policy
Cortex Next operates this website, store, and related services, including all information, content, features, products, memberships, educational materials, physical materials, digital access, live sessions, software-related access, community features, tools, and support made available through our website or related platforms collectively referred to as the “Services.”
This Privacy Policy explains how Cortex Next collects, uses, stores, and shares personal information when you visit our website, place an order, purchase a membership, subscribe to our Services, contact us, interact with our content, or otherwise use our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with Cortex Next, we may collect the following types of personal information:
Contact Information
This may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
We may collect shipping information when physical educational materials or other physical items are sent to your provided address.
Account and Membership Information
This may include:
- Account login details
- Membership status
- Subscription details
- Access permissions
- Preferences and settings
- Trial status, if applicable
- Software or tool access details
Order and Transaction Information
This may include:
- Products, memberships, or services purchased
- Purchase history
- Billing information
- Payment status
- Subscription renewal details
- Failed payment notices
- Order confirmations
We do not directly store full credit card numbers or full payment card details on our own servers. Payments are processed by third-party payment processors and platform providers.
Educational and Service Access Information
Because Cortex Next provides educational resources, trading-related tools, live sessions, and member access, we may collect information needed to deliver those Services, including:
- TradingView username or related platform username, if needed to grant access
- Access request details
- Membership level
- Attendance or participation in live sessions
- Support requests related to educational materials or tools
- Communications related to your account or access
Communications
This may include:
- Messages you send to us
- Customer support inquiries
- Feedback, survey responses, or testimonials
- Emails, chat messages, or form submissions
- Communications related to orders, access, billing, or support
Technical and Usage Information
When you use our website or Services, we may automatically collect certain technical information, including:
- IP address
- Device type
- Browser type
- Operating system
- Network information
- Pages viewed
- Time spent on the website
- Links clicked
- Actions taken on the website
- Referral sources
- Approximate location based on IP address
- Cookies, pixels, tags, and analytics data
2. How We Collect Personal Information
We may collect personal information in the following ways:
- Directly from you when you place an order, create an account, subscribe, fill out a form, contact us, request access, or interact with our Services
- Automatically through cookies, pixels, analytics tools, tracking technologies, and similar technologies
- From third-party service providers that help us operate our store, process payments, manage subscriptions, provide access, send emails, host content, analyze website activity, or provide customer support
- From external platforms you use to interact with Cortex Next, where applicable
3. How We Use Your Personal Information
We may use your personal information to:
- Process orders, purchases, subscriptions, and renewals
- Provide access to memberships, educational content, tools, live sessions, and member resources
- Ship physical educational materials or related physical items to your provided address
- Create, manage, and maintain your account
- Grant access to software-related tools or external platforms, when applicable
- Send order confirmations, access information, billing notices, renewal reminders, and service-related messages
- Provide customer support
- Respond to questions, requests, and inquiries
- Improve our website, Services, content, user experience, and support
- Analyze how visitors and members use our website and Services
- Send educational content, updates, announcements, offers, and marketing communications where permitted
- Prevent fraud, unauthorized access, misuse, chargebacks, abuse, or security issues
- Enforce our policies, agreements, and terms
- Comply with legal, tax, accounting, and regulatory obligations
4. Educational and Informational Purpose Disclaimer
Cortex Next is an educational and informational business.
Cortex Next is not a financial institution, bank, broker-dealer, investment adviser, investment company, hedge fund, money manager, prop firm, or any type of investment fund.
Cortex Next does not receive, hold, custody, manage, invest, trade, or solicit customer capital. We do not accept deposits, manage client accounts, pool investor funds, or make investment decisions on behalf of customers.
Any information, tools, indicators, live sessions, educational materials, examples, alerts, or market-related content provided through our Services are for educational and informational purposes only. They should not be interpreted as financial, investment, legal, tax, or professional advice.
Trading and investing involve risk, and past performance does not guarantee future results. Customers are solely responsible for their own financial decisions, trades, investments, and use of any information provided by Cortex Next.
5. Subscription and Billing Information
If you purchase a recurring plan, trial, membership, or subscription-based access, we may collect and process information necessary to manage your subscription, including:
- Billing frequency
- Renewal dates
- Payment status
- Subscription changes
- Subscription cancellations
- Failed payments
- Trial periods
- Access status
Recurring payments are processed through third-party payment processors and ecommerce platform providers. Cortex Next does not directly store full payment card details on its own servers unless handled by an authorized payment provider integrated with our platform.
6. Physical Educational Materials
Some Cortex Next products or memberships may include physical educational materials shipped to the customer’s physical address.
To fulfill those orders, we may collect and share necessary shipping information with service providers, shipping carriers, fulfillment providers, or platform partners. This information may include your name, shipping address, phone number, email address, and order details.
Shipping information is used only as reasonably necessary to fulfill orders, provide support, prevent fraud, and comply with business or legal obligations.
7. Community, Live Sessions, and External Platform Access
As part of our Services, members may receive access to:
- Educational resources
- Live sessions
- Community spaces
- Member support
- Software-related experiences
- TradingView-based tools or indicators
- Third-party communication platforms
Your participation in these Services may involve the collection of account details, access information, usage activity, communications, and support-related information needed to provide and improve the member experience.
If you interact with third-party platforms such as TradingView, Zoom, Discord, email platforms, payment processors, or other tools, those platforms may process your information according to their own privacy policies.
8. How We Share Personal Information
We may share personal information with trusted third parties when necessary to operate our business, provide the Services, process payments, fulfill orders, communicate with customers, improve performance, or comply with legal obligations.
Service Providers
We may share information with service providers such as:
- Shopify
- Payment processors
- Subscription management providers
- Shipping and fulfillment providers
- Email and SMS communication platforms
- Analytics providers
- Advertising and retargeting platforms
- Hosting and technical support providers
- Customer support tools
- External platforms used to provide access to educational tools or live sessions
These providers may only access information needed to perform services on our behalf.
Legal Compliance
We may disclose personal information if required by law, legal process, government request, court order, or when we believe disclosure is necessary to protect our rights, users, business, property, safety, or the safety of others.
Business Transfers
If Cortex Next is involved in a merger, acquisition, sale, reorganization, financing, transfer of assets, or similar business transaction, personal information may be included as part of that transaction.
We do not sell your personal information for money.
9. Shopify and Platform Providers
Our store may be powered by Shopify or other ecommerce platforms, which may collect and process personal information as part of providing checkout, payment processing, hosting, analytics, fraud prevention, order management, and related services.
Your information may also be processed by third-party providers that support billing, subscriptions, communication, analytics, advertising, fulfillment, customer support, and embedded services.
We recommend reviewing the privacy policies of any third-party platforms you interact with through our Services.
10. Cookies, Pixels, and Tracking Technologies
We may use cookies, pixels, tags, and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze website traffic and performance
- Understand how visitors interact with our website
- Measure marketing effectiveness
- Support advertising, retargeting, and conversion tracking
- Prevent fraud and improve security
These technologies may be provided by third-party platforms such as analytics providers, advertising platforms, ecommerce platforms, and social media platforms.
You can usually manage cookies through your browser settings. Please note that disabling cookies may affect how certain parts of the website function.
11. Marketing Communications
We may send you emails, SMS messages, or other communications related to your account, purchases, membership, access, support, educational updates, billing, and service announcements.
Where permitted by law, we may also send promotional communications, special offers, educational content, updates, or marketing messages.
You may opt out of promotional emails at any time by clicking the unsubscribe link included in those emails. Even if you opt out of promotional communications, we may still send you service-related messages such as billing notices, account updates, purchase confirmations, access information, or support communications.
12. Third-Party Links and Platforms
Our Services may contain links to third-party websites, platforms, tools, or services. These may include payment processors, charting platforms, communication platforms, video conferencing platforms, analytics providers, advertising platforms, or community platforms.
Cortex Next is not responsible for the privacy, security, content, or practices of third-party websites or platforms. You should review their privacy policies before providing information to them.
13. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide the Services
- Maintain account and membership access
- Process orders, subscriptions, and payments
- Ship physical educational materials
- Provide customer support
- Maintain business, tax, accounting, and legal records
- Resolve disputes
- Prevent fraud and abuse
- Enforce our agreements and policies
- Comply with legal obligations
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
14. Security
We take reasonable administrative, technical, and organizational measures to help protect personal information.
However, no system, website, server, database, payment system, or method of electronic transmission is completely secure. We cannot guarantee absolute security of your information, and you provide information at your own risk.
You are responsible for protecting your login credentials and should not share your account access information with others.
15. Children’s Privacy
Our Services are not intended for children or individuals under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe that a minor has provided us with personal information, please contact us so we can review the situation and remove the information where appropriate.
16. Your Privacy Rights
Depending on where you live, you may have certain rights related to your personal information. These rights may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request a copy of your data
- Opt out of certain marketing communications
- Object to certain uses of your information
- Restrict or limit certain processing activities, where applicable
These rights are subject to applicable law and may not apply in every situation.
To make a privacy-related request, contact us at:
17. International Transfers
Your personal information may be processed, stored, or transferred in countries other than the country where you live.
By using our Services, you understand that your information may be transferred to and processed in other jurisdictions, subject to applicable legal protections where required.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Services, technology, legal requirements, or business operations.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.
Your continued use of the Services after any update means you acknowledge the updated Privacy Policy.
